Privacy Policy

Text automatically translated. See original text in Español

At Learn DeROSE we work constantly to offer you the best possible experience, and we consider your privacy a very important matter.

With this Privacy Policy you can:

  • Better understand which data we collect and how we use it.
  • Have greater control over your data.
  • Receive more detailed information about your rights as a user.

GENERAL

Learn DeROSE is owned by HARAPPA S.R.L., CUIT 30-71246285-6, headquartered at República Árabe Siria 3088, Ciudad Autónoma de Buenos Aires, Argentina, email: learn@derose.app.

The Learn DeROSE team processes your personal data when you use our platform, in accordance with the local data privacy laws in force, such as Law 25.326 (Argentina).

DATA CONTROLLER

Controller

The controller is Learn DeROSE, and your data may be transferred to PADMA (also owned by HARAPPA S.R.L.).

Data protection officer

You can contact them at padma@derose.app. If you have any questions related to the processing of personal data, do not hesitate to write.

WHAT DATA WE COLLECT AND PROCESS

General

Learn DeROSE processes the personal data that you, as a user, make available.

Categories of personal data

Identity information:
Name, surname, date of birth, age, email, gender, profile photo, identification document.
We use this information to verify your identity.
Contact information:
Phone number, postal address, email, or other contact channels.
We use this information to contact you according to the reason.
Behavioral and profile information:
Purchase history, downloads, preferences, interactions, reviews, and social media data.
We use this information to personalize your experiences and communications.
Activity information:
Data on content usage (class start and end, type of class or activity).
We use this information to improve your performance and experience.
Geographic location information:
We may record your location to offer regional content, services, and pricing.

Import from PADMA

We automatically import any data about you that exists in PADMA.

Service usage

We record events (such as opening classes or activities) and send them to our servers for analysis. We also log the use of videos embedded from Vimeo.com and YouTube.com.

Cookies and similar technologies

We use cookies to optimize the site's performance.

WHY WE PROCESS THE DATA (PURPOSES)

Learn DeROSE processes your data to offer you a seamless experience.

  • Customer service: answer questions, complaints, or requests related to the services.
  • Business needs: internal management and analysis of platform usage.
  • Performance: monitor, analyze, and improve the use, security, and functionality of the services.
  • Research and development: analyze feedback and data to improve the services.
  • Other specific purposes: offer promotions, events, access to products or premium subscriptions, send messages related to the DeROSE Method.
  • General marketing: with your consent, Learn DeROSE may send you emails or push messages. You can unsubscribe at any time.
  • Advertising on external platforms: we may use platforms such as Facebook, Google, YouTube, Instagram, etc., to show you relevant ads.

COMPLIANCE AND ENFORCEMENT

Compliance

We process your data in accordance with the law.

Enforcement

We may process data to investigate fraud or breaches of the Terms and Conditions.

SHARING PERSONAL DATA

General

  • It is necessary for the stated purposes.
  • It is required by law or court order.
  • It is necessary to protect rights or safety.
  • You gave us explicit consent.
We do not share sensitive or health data with advertisers.

Service providers

We may share information with providers such as: APPSIGNAL, ONESIGNAL, GOOGLE ANALYTICS, INTERCOM, MAILCHIMP, HUBSPOT, RAILWAY, SENDGRID, DISCORD, EVENTBRITE, and SYMPLA.

DATA RETENTION PERIOD

Retention period

We keep your data while you have an active account. If you are an EU user, we retain it for 25 months after your last interaction.

Account deletion

You can delete your account from the settings or by requesting it via email. When you delete it:

  • Published data is anonymized.
  • Legal or contractual data may be retained.

YOUR RIGHTS

You can exercise your rights by writing to the address or email indicated.

  • Withdraw consent: at any time.
  • Access: know whether we process your data.
  • Rectification: correct inaccurate data.
  • Erasure: delete your personal data.
  • Restriction: limit processing in certain cases.
  • Portability: receive your data in a structured format.
  • Objection: object to processing or direct marketing.
  • Complaint: before the local supervisory authority.

ADDITIONAL IMPORTANT INFORMATION

Legal grounds

We process data based on:

  • Your consent.
  • Performance of the contract.
  • Legitimate interests of Learn DeROSE or third parties.
We use Google Analytics, Eventbrite, and Sympla for analytics and registrations. Administrators may access accounts for technical support.

Important notice

You may exercise your right of access free of charge every six months. The Agencia de Acceso a la Información Pública (AAIP) is the supervisory authority in Argentina.

Security measures

We apply technical and organizational measures to protect your data against unauthorized access, loss, or damage.

CHANGES TO THE PRIVACY POLICY

We periodically review and update this Policy. You can check the date of the last modification and you will receive notifications about relevant changes.